Powerslide new arrivals in stock. Let the season begin 😍
Is something not right? We are sorry to hear that. All new products come with a statutory 24-month warranty. We will do our best to get you back in action as soon as possible.
How to proceed Call claims supportTo help us assess your claim quickly, please include a completed claim form, a copy of the invoice and the most accurate description of the defect possible.
The claimed product must be clean, hygienically safe and complete.
Follow the steps below. A properly prepared shipment helps us process your claim faster.
Download and complete our claim form. Please describe the defect as accurately as possible in the form. This will help us speed up the diagnosis.
Download claim formThe claimed product must be free of all dirt and hygienically safe. Otherwise, we cannot accept it for hygiene reasons.
Send the package to our central address. Please do not send the shipment cash on delivery.
We have a statutory period of 30 days to process the claim, but we usually try to resolve everything much sooner.
We will inform you about the progress and result of the claim by e-mail or phone.
Shipments sent cash on delivery will not be accepted for technical reasons.
You can also submit your claim at our stores in Hradec Králové or Chrudim. The claim will then be processed through the central warehouse in Čeperka.
Not sure how to prepare your claim or where to send the package? Contact us and we will be happy to help.
