If you have ordered goods that do not fit you for some reason and you want to exchange them for another, you do not have to go anywhere with the goods or send them to us. Just use our "I want to save time by express size exchange" service and we will take care of the rest.
How do you do that?
1) If you have " prepaid" the service in the original order, just put the goods you want to exchange in the cart, enter the payment by cash on delivery or transfer and write in the note something like "please exchange the goods from the original order". Please do not enter payment by "Card online", you would be paying unnecessarily for goods that you have already paid for and then we will refund your money.
2) If you have not prepaid for the service, add the item you are interested in to your cart and add the "I want to save time with express size exchange" service (see image below) and make payment by cash on delivery or bank transfer. Please do not enter payment by "Card online", you would be paying unnecessarily for goods that you have already paid for and then we will refund your money.
Then wait for the messenger to arrive, hand over the goods to you and collect the originally ordered goods from you. Please pack sufficiently to avoid damage. The goods must of course be complete.
Returning purchased goods on the e-shop www.hejduksport.cz. Every customer has the right to exchange or return goods. In case of dissatisfaction, the goods can be returned within 14 days of receipt of the package without giving any reason! How to proceed? Send the goods together with the completed return form to our premises. Certain conditions must be observed when sending the goods back:
Complaints on the e-shop www.hejduksport.cz. In the event of a defect in the purchased goods, each customer has the right to claim the product. Please send the goods together with the claim form to our premises, where it will be forwarded/sent for assessment. We will endeavour to deal with your claim as quickly as possible.
The received complaint will be professionally assessed and further action will be determined. The legitimacy or otherwise of a complaint is always assessed by the manufacturer or an authorised person who will issue a written opinion on the complaint. In the case of a justified complaint, the buyer will be sent a repaired product, a new piece or a refund of the purchase price. We will inform you of the outcome of the claim within a maximum of 30 days of receipt of the goods.