Exchange, return and claim of goods

Exchange, claims and returns

Need to exchange, return or claim a product?

Choose one of the options below. The process is simple and you will find clear step-by-step instructions on the next page.

Choose an option

Click the type of request you need. Detailed information and instructions are explained on the next page.

Need a different size or another product? Continue to the simple product exchange instructions.

Is the product defective or has a problem appeared during use? Continue to the clear claim instructions.

The product does not suit you and you want to return it? Continue to the simple return instructions.

Customer support

Our customer support is here for you. We are happy to help you make the process smooth and easy.

E-mail

Phone

+420 733 132 833 business days 8:00 AM–4:00 PM

Find us at

Areál Vesna, U Elektrárny 306, 530 02 Čeperka, Czech Republic

formular-pro-reklamaci (1) (1).pdf

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Do you have any questions? Contact us.